How To Submit a Problem Report

Whether there's a problem in one of the labs, with your campus computer, or with your personal system, this is the place to submit those issues to us so that we can diagnose and resolve them.  Please visit the ECS Helpdesk Ticket Portal to get started.

2. Click on "Problem Reports" and submit your ticket

Contact Us Via Email

You can also reach us by email if you're encountering a problem. Please send an email to with the following information:

  • Where is the problem?
  • What is the nature of the problem? Please provide us with a description and give as much detail as you can in regards to the problem.
  • Please provide your contact information so that we may contact you in regards to the problem. This is optional, we will not spam your inbox.
You may also call us at: (916)278-2858 or (916)278-6690, and we will file a report for you.